Understanding the Climate Control System Defect
Owners of 2015-2016 Volkswagen e-Golf electric vehicles should be aware of a potentially serious climate control system malfunction. The issue stems from a faulty air-conditioning line-sensor assembly that can render both heating and cooling systems inoperative.
How the Defect Manifests
When the sensor assembly fails, drivers may experience:
- Complete loss of air conditioning during warm weather
- Inoperative heating system in cold conditions
- Error messages related to the climate control system
- Inconsistent temperature regulation
Affected Vehicle Identification
The following Volkswagen e-Golf model years are subject to this service bulletin:
- 2015 Volkswagen e-Golf (specific VIN ranges)
- 2016 Volkswagen e-Golf (specific VIN ranges)
Why This Repair Matters
Beyond comfort concerns, climate control failures can lead to windshield fogging issues that may compromise driving visibility and safety. Volkswagen has classified this as a priority repair.
Official Repair Protocol
Volkswagen has authorized dealers to perform the following corrective action:
- Diagnostic verification of sensor functionality
- Complete replacement of the air-conditioning line-sensor assembly
- System pressure testing and recalibration
- Final quality assurance verification
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Warranty Coverage Details
This repair is being offered free of charge under Volkswagen's new-car warranty program, regardless of current mileage. The coverage includes:
- All diagnostic time
- Replacement parts
- Labor costs
- Post-repair testing
Owner Action Required
If you own an affected e-Golf model, follow these steps:
1. Verify Your Vehicle's Inclusion
Contact an authorized Volkswagen dealer with your Vehicle Identification Number (VIN) to confirm your car requires this service. Your VIN can be found:
- On your registration documents
- On your insurance card
- At the base of your windshield (driver's side)
- On the driver's side door jamb sticker
2. Schedule Your Repair
Use these official contacts:
- Volkswagen Customer Service: 800-822-8987
- NHTSA Vehicle Safety Hotline: 888-327-4236
Reference Technical Service Bulletin No. 8716-04 when scheduling your appointment.
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Repair Time Estimate
Most dealerships can complete this repair in approximately 2-3 hours. Many locations offer while-you-wait service for this specific bulletin.
Finding Authorized Service Centers
Locate your nearest Volkswagen-certified repair facility using MotorVero's Service Center Finder. Our tool provides:
- Dealer service department ratings
- Real-time appointment availability
- Customer reviews of service experiences
- Specialized EV technician verification
Beyond This Service Bulletin
This climate control sensor issue is just one of many technical service bulletins issued regularly by automakers. Volkswagen owners should:
- Regularly check the official Volkswagen service bulletin database
- Subscribe to NHTSA vehicle recall alerts
- Maintain up-to-date vehicle registration for manufacturer communications
Why Service Bulletins Matter
Unlike safety recalls, service bulletins address emerging mechanical issues before they become widespread problems. Early attention to these notices can:
- Prevent more extensive damage
- Maintain optimal vehicle performance
- Preserve your warranty coverage
- Enhance resale value
Expert Recommendations
Volkswagen EV specialists suggest these additional maintenance tips for e-Golf owners:
- Schedule annual climate system inspections
- Monitor battery performance in extreme temperatures
- Use preconditioning features when plugged in
- Address climate control issues immediately to prevent battery drain
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Frequently Asked Questions
How long will Volkswagen cover this repair?
The sensor replacement is covered under Volkswagen's New Vehicle Limited Warranty, which typically lasts 4 years or 50,000 miles, whichever comes first. Some exceptions may apply for certified pre-owned vehicles.
Can I ignore this service bulletin if my AC is working?
While not mandatory like a recall, Volkswagen strongly recommends completing this service. The sensor may fail unexpectedly, potentially leaving you without climate control when needed most.
Additional Resources
For more information about this and other service bulletins:
