Lexus Display Screen Anti-Reflective Coating Service Bulletin
Understanding the Display Screen Coating Issue
Certain Lexus vehicles manufactured between 2014-2015 are experiencing a specific quality issue with their dashboard multimedia display screens. The anti-reflective coating on these touchscreens has shown premature degradation, which can significantly impact visibility and user experience.
--FIRST CAR LIST HERE--
Key Problem: The damaged coating creates a "cloudy" or "hazy" appearance on the display, particularly noticeable in direct sunlight. This optical defect doesn't affect functionality but reduces screen clarity and may cause glare issues while driving.
Affected Lexus Models and Years
Lexus has identified the following vehicles as potentially affected by this display screen coating issue:
- Lexus IS Series: 2014-2015 IS 250 and IS 350 models
- Lexus RC Series: 2015 RC 350 and RC F coupes
Note that not all vehicles within these model years may be affected. The condition appears primarily in vehicles exposed to specific environmental factors or with particular manufacturing dates.
--TOP ADVERTISEMENT HERE--
Lexus's Official Repair Solution
Lexus dealerships have been authorized to perform the following corrective action:
- Complete replacement of the affected display screen unit (not just the coating)
- Use of updated components with improved coating materials
- Quality verification testing post-replacement
Warranty Coverage Details
This repair is being offered under Lexus's factory warranty program with these important details:
- Covered under the standard new-car limited warranty period
- No cost to vehicle owners for parts or labor
- Repair authorization extends to vehicles showing symptoms, regardless of mileage
- Coverage is specific to this particular condition (TSB No. SB0002-16)
- --SECOND CAR LIST HERE--
Steps for Lexus Owners to Take
If you own one of the potentially affected vehicles, follow this action plan:
1. Verify Your Vehicle's Status
Contact your local Lexus dealership with your VIN (Vehicle Identification Number) to confirm inclusion in this service campaign. The VIN can be found:
- On your insurance card or registration documents
- On the driver's side dashboard (visible through windshield)
- On the door jamb sticker
2. Schedule Your Repair
Once confirmed, schedule a service appointment. Most dealers will:
- Order the replacement screen in advance
- Complete the repair in approximately 2-3 hours
- Provide a loaner vehicle if needed (policies vary by dealer)
Important Contacts:
Lexus Customer Service: 800-255-3987
NHTSA Vehicle Safety Hotline: 888-327-4236
Reference TSB No. SB0002-16 when inquiring
--FIRST CONTENT ADVERTISEMENT HERE--
