Recall Overview
Vehicles Affected: Approximately 17,500 model-year 2017-2018 Infiniti QX30 luxury compact SUVs
The Safety Concern
Infiniti parent company Nissan has identified a potentially dangerous issue with the QX30's airbag system that requires immediate attention. The recall addresses a specific electrical flaw that could lead to unexpected airbag deployment.
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Technical Explanation of the Problem
The recall stems from insufficient grounding in the steering column assembly. When combined with two specific conditions, this design flaw creates a potential safety hazard:
- Electrostatic discharge occurrence (common in dry climates or certain driving conditions)
- Damaged airbag clockspring (a spiral cable that maintains electrical connections in the steering wheel)
When these conditions coincide, the electrical imbalance may cause the driver's airbag to deploy unexpectedly while driving, significantly increasing collision risk and potential for injury.
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The Manufacturer's Solution
Infiniti dealerships will perform the following repair completely free of charge to all affected vehicle owners:
- Installation of additional grounding components in the steering system
- Complete inspection of the airbag clockspring mechanism
- Full diagnostic check of the supplemental restraint system (SRS)
The repair typically takes under two hours to complete at authorized service centers.
What QX30 Owners Should Do
Immediate Action Steps
- Check your VIN: Visit the NHTSA recall website or MotorVero's recall center to verify if your specific vehicle is included
- Contact Infiniti: Call the Infiniti recall hotline at 800-662-6200 (select Option 7 for recall information)
- Schedule repair: Locate your nearest authorized Infiniti dealership using MotorVero's dealer locator tool
Understanding Your Rights
As a vehicle owner affected by this recall, you should be aware of several important consumer protections:
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- All recall repairs must be performed at no cost to the owner by law
- The repair does not void any existing warranties
- If you've previously paid for this repair, you may be eligible for reimbursement
Additional Safety Recommendations
While awaiting your repair appointment, consider these precautionary measures:
- Avoid excessive contact with the steering wheel that might generate static electricity
- Use anti-static spray if you live in a dry climate
- Be alert for any warning lights on your dashboard
Historical Context
This recall follows a broader industry examination of airbag system reliability. While unrelated to the Takata airbag recalls, it underscores manufacturers' increased scrutiny of supplemental restraint systems following recent safety initiatives.
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How MotorVero Can Help
MotorVero provides comprehensive recall assistance beyond manufacturer notifications:
- Personalized recall alerts based on your vehicle portfolio
- Dealer service department ratings and reviews
- Step-by-step guides for recall resolution
- Expert advice on dealing with persistent safety issues
Frequently Asked Questions
How will I know if my QX30 is affected?
Infiniti will send notifications by mail to all registered owners. However, if you've moved or purchased used, check your VIN immediately.
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Is it safe to drive my QX30 before the repair?
While the risk is present, the probability of simultaneous failure conditions is low. Use caution and schedule repair promptly.
What if I no longer own the vehicle?
Contact Infiniti to update ownership records to ensure proper notification of the current owner.
Looking Beyond This Recall
Owners of affected vehicles should also be aware of these related service bulletins:
- QX30 transmission software update (TSB #NTB18-037)
- Sunroof drain tube inspection (TSB #NTB17-066)
- Premium audio system amplifier diagnostic (TSB #NTB18-012)
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Take Action Today
Don't delay this critical safety repair. Use MotorVero's tools to:
