2017 Lexus NX 300h Review: A Luxury SUV with Polarizing Tech

The 2017 Lexus NX 300h stands out in the crowded luxury compact SUV segment with its radical exterior design and innovative technology features. Its angular styling, reminiscent of stealth aircraft, makes a bold statement, while its hybrid powertrain delivers impressive fuel efficiency. However, its most controversial aspect remains the Remote Touch infotainment interface — a system that divides critics and owners alike.

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Distinctive Exterior Design

The NX 300h's sharp, geometric styling makes it immediately recognizable:

• Aggressive spindle grille with angular chrome surround
• Complex body panel sculpting that plays with light and shadow
• Standard LED headlights with distinctive L-shaped daytime running lights
• Aerodynamic profile with 0.33 coefficient of drag (impressive for an SUV)
• Available two-tone paint options for greater customization

The Infotainment Controversy: Remote Touch System

Lexus took a bold approach with the NX's multimedia interface, particularly in navigation-equipped models. The Remote Touch system replaces traditional controls with a laptop-style touchpad that:

• Controls all navigation, media, and vehicle settings
• Provides haptic feedback through vibration motors
• Requires precise finger movements to navigate menus
• Lacks the intuitive nature of dial controllers or touchscreens

Real-World Usability Challenges

During extensive testing, several pain points emerged:

1. Cursor Sensitivity Issues: The touchpad alternates between being overly sensitive and frustratingly unresponsive.
2. Distraction Factor: Requires more visual attention than competing systems while driving.
3. False Selections: The haptic feedback doesn't always match actual selection points.
4. Learning Curve: New users need significant time to build muscle memory.

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Alternative Control Options

For buyers wary of the touchpad system, Lexus offers alternatives:

Display Audio System (Non-Navigation Models)

Base NX 300h models feature a simpler interface with:

• Traditional rotary dial controller
• Scout GPS Link smartphone integration
• More intuitive menu structures
• Faster response times for basic functions

Voice Command Integration

The NX 300h includes robust voice controls that can:

• Input navigation destinations by voice
• Control audio and climate functions
• Access Siri Eyes Free for iPhone users
• Reduce (but not eliminate) touchpad dependence
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Technology Features That Shine

Beyond the controversial interface, the NX 300h offers impressive tech:

Lexus Enform Suite

The subscription-based service (1 year included) provides:

• Remote start/lock/unlock via smartphone app
• Destination assist with live agent support
• Emergency SOS notification system
• Integrated streaming apps (Pandora, Slacker, iHeartRadio)
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Available Premium Features

Higher trim levels add:

• Wireless smartphone charging
• 10.3-inch widescreen display (versus standard 7-inch)
• 17-speaker Mark Levinson premium audio
• Heads-up display with navigation prompts

Driving Experience and Hybrid Performance

The NX 300h's powertrain delivers:

• Seamless transitions between electric and gasoline power
• Strong low-end torque for city driving
• Regenerative braking that feels natural
• EV mode for short electric-only operation
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Handling Characteristics

Lexus tuned the NX 300h for:

• Compliant ride quality over rough surfaces
• Minimal body roll in corners
• Precise steering with good on-center feel
• Excellent noise isolation from road and wind

Competitive Comparison

How the NX 300h stacks up against rivals:

BMW X3 xDrive28i

• Advantage: Superior iDrive infotainment system
• Disadvantage: Lower fuel efficiency (23/31 mpg)

Acura RDX

• Advantage: More intuitive touchscreen interface
• Disadvantage: No hybrid option available

Mercedes-Benz GLC 300

• Advantage: More luxurious interior materials
• Disadvantage: Higher base price and cost of ownership
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Ownership Considerations

Prospective buyers should note:

Reliability and Maintenance

• Excellent predicted reliability scores
• Hybrid components covered by 8-year/100,000-mile warranty
• Complimentary maintenance for first 2 years/25,000 miles
• Lower operating costs than non-hybrid luxury rivals

Resale Value

The NX 300h maintains value better than most competitors:

• Projected to retain 48% of value after 5 years (versus 40% segment average)
• Hybrid models typically command $1,500-$3,000 premium over gasoline NX
• Strong demand in certified pre-owned market

Final Verdict: Who Should Consider the NX 300h?

The 2017 Lexus NX 300h makes the most sense for:

• Tech-Forward Buyers willing to master the Remote Touch system
• Efficiency-Conscious Drivers prioritizing hybrid fuel economy
• Design Enthusiasts who appreciate bold styling statements
• Long-Term Owners valuing Lexus' renowned reliability

For those who prefer more conventional controls, the non-navigation NX or competing models may prove more satisfying. However, the NX 300h remains a compelling choice for buyers seeking a distinctive, efficient luxury SUV with cutting-edge (if controversial) technology.