2017 Buick LaCrosse Recall: Critical Rear-Suspension Safety Issue

General Motors has issued an important safety recall affecting approximately 11,200 model-year 2017 Buick LaCrosse sedans due to a potentially dangerous rear-suspension defect. This recall addresses a critical manufacturing issue that could compromise vehicle control and safety. Owners of affected vehicles should take immediate action to ensure their safety on the road.

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The Safety Risk Explained

The rear-suspension toe links play a crucial role in maintaining proper wheel alignment and vehicle stability. When these components are incorrectly installed:

• Potential loosening: The improperly installed toe links may gradually work loose during normal driving conditions
• Complete disconnection risk: In worst-case scenarios, the toe link could separate entirely from the suspension system
• Loss of vehicle control: A disconnected toe link could cause sudden handling problems, especially at higher speeds
• Increased crash risk: The defect significantly raises the likelihood of accidents, particularly during cornering or evasive maneuvers

This defect represents a serious safety concern that requires immediate attention from affected vehicle owners. The potential for loss of control makes this one of the more critical suspension-related recalls in recent years.

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Manufacturer's Recommended Solution

General Motors has authorized Buick dealerships to perform the following corrective actions at no cost to vehicle owners:

• Comprehensive inspection: Certified technicians will examine both left and right rear-suspension toe-link assemblies
• Corrective adjustment: Any improperly installed components will be repositioned and secured according to factory specifications
• Quality verification: The repair process includes verification steps to ensure proper installation and alignment

The repair procedure typically takes about an hour to complete, though owners should plan for additional time for dealership scheduling and paperwork.

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Contact Information for Recall Assistance

Owners with questions or concerns about this recall can reach out through multiple channels:

• Buick Customer Service: 800-521-7300 (Monday-Friday, 8:00 AM to 5:00 PM local time)
• NHTSA Vehicle Safety Hotline: 888-327-4236 (24-hour service)
• Online resources: www.nhtsa.gov for recall details and safety information
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Finding Authorized Service Centers

To locate a certified Buick dealership for recall repairs:

• Use the MotorVero Service Center Locator to find your nearest authorized facility
• Search by zip code or city for the most convenient location
• Schedule your appointment online or by phone for fastest service

Understanding Suspension Toe Links

To appreciate the seriousness of this recall, it helps to understand what toe links do:

• Function: Toe links help maintain proper wheel alignment by controlling the angle of the wheels relative to the vehicle's centerline
• Location: These components connect the rear wheels to the suspension system
• Importance: Proper toe alignment ensures stable handling, even tire wear, and predictable steering response
• Failure consequences: A disconnected toe link can cause sudden wheel misalignment, leading to dangerous handling characteristics
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Recall Identification Details

This recall has been assigned the following identification numbers:

• GM Recall Number: N222378880
• NHTSA Recall Number: 22V859000

Owners should reference these numbers when contacting dealerships or customer service about the recall.

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Additional Safety Recommendations

While awaiting recall repairs, owners should:

• Avoid aggressive driving maneuvers that could stress the rear suspension
• Listen for unusual clunking or rattling noises from the rear of the vehicle
• Be especially cautious when carrying heavy loads or towing
• Consider limiting highway speeds until the repair is completed
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Recall Repair Process Timeline

Owners can expect the following sequence of events:

1. Initial notification: GM mails recall notices to registered owners
2. Dealer preparation: Service departments receive technical service bulletins and parts
3. Repair scheduling: Owners contact dealers to arrange appointments
4. Service completion: Certified technicians perform the inspection and correction
5. Documentation: Dealers update vehicle records with recall completion information

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Legal Rights and Consumer Protections

Vehicle owners should be aware of their rights regarding safety recalls:

• Manufacturers are required by law to fix safety defects at no cost to consumers
• The repair must be performed by authorized dealerships using approved methods
• Recall repairs do not void any existing warranties
• If a dealer refuses to perform the recall work, owners should contact GM directly
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Historical Context of Similar Recalls

While suspension-related recalls are relatively uncommon compared to other categories, several notable cases have occurred:

• 2018: Ford recalled certain F-150 models for similar rear suspension issues
• 2015: Honda addressed front suspension problems in some Odyssey minivans
• 2013: Toyota recalled certain Camry models for potential rear suspension arm failure

These cases demonstrate that suspension defects, while rare, can affect vehicles from any manufacturer and require prompt attention.

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Frequently Asked Questions

How do I know if my specific vehicle is affected?

The only way to confirm is by checking your VIN through the NHTSA website or contacting a Buick dealership. Not all 2017 LaCrosse models are included in the recall.

Is it safe to drive my vehicle before the repair?

While GM hasn't issued a "do not drive" warning, owners should exercise caution and schedule the repair as soon as possible.

What if I already paid for repairs related to this issue?

You may be eligible for reimbursement. Contact Buick customer service with your repair receipts for more information.

How long will the repair take?

The actual repair typically takes about an hour, but plan for additional time for check-in and paperwork.

Additional Resources

For more information about this and other vehicle recalls:

• NHTSA Recall Database
• MotorVero Recall Center
• Buick Official Support Page

Final Safety Reminder

Vehicle recalls are issued for important safety reasons. The 2017 Buick LaCrosse rear-suspension recall addresses a defect that could lead to loss of vehicle control. All affected owners should take this recall seriously and schedule their free repair without delay. Your safety and the safety of others on the road depends on proper vehicle maintenance and prompt attention to manufacturer recalls.