Urgent Safety Recall: 2016-2017 Mercedes-Benz & Mercedes-AMG SUV Models
Affected Vehicle Models
The following 2016-2017 model year vehicles are included in this important safety recall:
- 2016 Mercedes-Benz: GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic SUVs
- 2016 Mercedes-AMG: GLE63, GLE63 Coupe, GLE63S, GLE63S Coupe SUVs
- 2017 Mercedes-Benz: GLS450 4Matic, GLE550 4Matic SUVs
- 2017 Mercedes-AMG: GLE63 4Matic SUVs
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The Safety Defect Explained
Investigations revealed that affected vehicles may contain excess bulkhead insulation extending into the lower windshield area. This manufacturing defect presents two critical safety concerns:
- Windshield Integrity Risk: The insulation may compromise proper windshield bonding, potentially affecting structural integrity during collisions.
- Airbag Deployment Interference: The material could obstruct or alter passenger frontal airbag deployment trajectory in crash scenarios, increasing injury risk for front-seat occupants.
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Official Recall Repair Solution
Mercedes-Benz has authorized the following corrective actions to be performed at no cost to vehicle owners:
- Complete removal of excess bulkhead insulation in affected areas
- Professional rework of windshield bonding when necessary
- Comprehensive safety inspection to verify proper airbag functionality
Owner Action Required
If you own one of the affected models, follow these steps immediately:
1. Verify Your Vehicle's Recall Status
Check your Vehicle Identification Number (VIN) through these official channels:
- Mercedes-Benz Recall Hotline: 877-496-3691
- NHTSA Safety Hotline: 888-327-4236
- Online Verification: Visit www.safercar.gov
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2. Schedule Your Free Repair
Contact an authorized Mercedes-Benz service center to schedule your recall repair appointment. Use our dealer locator tool to find your nearest certified repair facility.
Why This Recall Matters
This isn't a routine service bulletin - it addresses critical safety systems designed to protect passengers during accidents. Proper airbag deployment can mean the difference between minor injuries and life-threatening trauma in frontal collisions. The National Highway Traffic Safety Administration (NHTSA) classifies this as a high-priority recall due to its direct impact on occupant safety.
Additional Safety Recommendations
While awaiting your repair appointment, consider these precautionary measures:
- Minimize front passenger seat occupancy when possible
- Ensure all passengers always wear seatbelts
- Review your vehicle's airbag warning labels and safety manual
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Recall Repair Process: What to Expect
When you bring your vehicle in for service, certified technicians will:
- Perform a visual inspection of the bulkhead insulation
- Remove any excess material affecting safety systems
- Evaluate windshield bonding integrity
- Conduct a post-repair quality verification
- Update your vehicle's service records in national databases
Frequently Asked Questions
How long will the repair take?
Most vehicles can be serviced within 2-3 hours, though dealers may recommend leaving your vehicle for a full day depending on their schedule.
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Is there any cost to me?
No - all recall-related repairs are performed free of charge at authorized Mercedes-Benz dealerships.
What if I already paid for this repair?
You may be eligible for reimbursement. Contact Mercedes-Benz customer service with your repair documentation.
About MotorVero's Recall Reporting
As a trusted automotive safety resource, MotorVero maintains current databases of all active vehicle recalls. We partner with NHTSA to deliver timely, accurate safety information to help protect drivers and their families. Bookmark our recall center for regular updates.
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